Frequently asked questions about our Vertu replica cellphones:
What are the differences between your phones and the genuine Vertu, and how close are your phones imitate the original ones?
Our cellphones look and weight the same as their original prototypes (you can find more at About us page). The main difference - original Vertu cellpones use real gold and true diamonds. Also in some our models software is not like in original Vertu, but it is high-quality Nokia software offers the same features of the original firmware and even more.
Your photos are too nice, do they really show the replica phones
All our photos were made in our private photo studio by professional photographer from real replica models. All photos have our copyright mark. We dont use photos of originals, we dont use Photoshop. If you still have any doubts, please fell free to compare our pictures with the original phones and make your decision.
Do your Vertu replica phones have official "Vertu" logotypes and special serial numbers?
Yes, original Vertu logos placed exact in the same positions like original models. And every phone has it special serial number like the genuine Vertu.
What about famous Vertu's Concierge service, is it supported in your phones?
Every our replica has Concierge button, but actually all Vertu replica phones at market (it is absolutely not matter where this replica phone was made, in China or South Korea) cannot be registered at Vertu HQ in UK, and are not liable for the Concierge service. Please note, it is replica not genuine phone.
What languages are available at phone's menu?
It depends from model, and you can see it in each phone's descrition at our website. But, all products have English language as main, and usually also French, German, Italy and Russian.
Are your Vertu replica phones made of real yellow or white gold?
Our products are plated by real gold by new IPG® technology – this means that they are made of premium quality metals and covered with a thin layer of real gold.
How much is warranty for your products?
Many online Vertu replica shops has very short warranty, because of low quality products, which can break after few months. We provide 2 years warranty for all our products. Please note, that you can find our warranty rules at our "Warranty" page.
If I will make an order, how can I pay for it?
Currently We accept payments by PayPal, Moneybookers, Western Union payments and direct bank transfers (some payment options has special discounts). Customer must pay by full before order will be shipped. Please, feel absolutely free to contact our 24 hours customers support service to ask any questions.
If i dont like your phone, can i get the refund?
Well, in absolutely most cases our customers always like our products. We work honestly, if you really dont like item you got, please contact us, we will discuss details, and make refund.
How long will the shipping take?
You can find all information about it at our Shipping page. Everything is fully described there.
How much is shipping fee?
Dear visitors and customers, please pay attention to the fact, that we have absolutely free worldwide shipping, no hidden fees during the checkout process.
Can you provide me with discount?
We can discuss it with every customer personally, it depends from payment option and some special offers.
Can you mark my package as "Gift" or "For Personal Use", and mark low price for it?
Yes, absolutely no problem. Please, write about this in order comments.
I want to know more about model, it is possible?
Sure. Please feel free to ask our support team and send us e-mail. Manager will answer you as soon as possible.
How can i change the phone language?
Please, use these codes:
#0000# send - to set the default cellphone language
*#0044# send - to set the English language
*#0033# send - to set the French language
*#0049# send - to set the German language
*#0034# send - to set the Spanish language
*#0351# send - to set the Portuguese language
*#0039# send - to set the Italian language
*#0035# send - to set the Dutch language
*#0066# send - to set the Thai language
*#0084# send - to set the Vietnamese language
*#0062# send - to set the Indian language
*#0090# send - to set the Persian language
*#0062# send - to set the Malay language
*#001# send - to set the English language (optional)
What happens if my local customs office is not willing to clear my phone?
Actually such situation happens very rarely and as our experience has shown that such problems can be solved easily. We will provide your customs office with any information for you to receive your phone with a minimum delay. Our 24 hours support service team will quickly and easily provide you with the guidance needed to receive your phone.
If you still have any questions about something, please feel absolutely free to ask us. You can e-mail us to contact@luxmobiles.com
