Dear customers of our internet shop, please note, that payment for your order must be paid in full by customer before shipping. We provide absolutely free shipping worldwide, no hidden fees. You don't need to pay any fee at your local customs.
Choice of delivery service differs from time to time. The choice depends heavily on the safety of the package rather than speed factor. Depending on the destination we will choose the shipping service with the best terms and damage guarantees, who is least likely to get held up in customs.
We have the logistical network to make the optimal choice for our clients.
We send orders to any destinations in the world. Delivery of your package will take approximately from 4 to 8 business days, anywhere in the world.
Please note, that orders placed by Western Union transfers require no credit card verification and will be shipped in the same day.
We always make sure we check all our phones before shipping, and pack our products properly, bubble-wrapped before we ship them out.
We use such delivery services as:
1. EMS Express Courier Service
2. TNT, FEDEX or AirMail (To most EU countries)
3. Other shipping methods, please contact us first.
4. Air Mail Reg Services will be used for some deliveries to countries in Europe (this method is safer).
We need to remind all customers that we need the following to ensure 100% delivery to you:
- Full Name
- Full Address with postal code (ZIP code)
- Telephone number (This is very important to ensure guaranteed delivery).
Please make sure that there is someone to receive the package, if you are not around. We are not responsible, if you do not receive your package due to the fact you were not around to pick it up. If you reject the shipment, we will also not take responsibility for the shipment.
Please note that if package is delivered and contents in the package is stolen, we will not be responsible for such cases. However we will still discuss with customer about the problem. For custom seizures, we will speak to individual customers to review re-shipment.
Delivery time.
EMS Express with online tracking status:
- 7-12 working days depending on destination and customs clearance
- Online tracking service can track your package for you at different stages
- We have no control over the delivery after it is shipped
- Customs clearance and delays may be unavoidable but there is nothing to worry about
- EMS shipping service is the fastest and most reliable.
TNT/UPS/FEDEX online tracking:
- 5-12 working days depending on destination and customs clearance
- Generally faster than EMS service
- We have no control over the delivery after it is shipped
- Customs clearance and delays may be unavoidable but there is nothing to worry about
- For EU countries, we will use our discretion and ship out according to the frieght forwarder's best advice after analysis of customs issues
- Some packages are shipped in toys packages when we ship out.
Registered Airmail:
- 14-28 working days depending on destination and customs clearance
- Generally the safest method to enter into any country
- We have no control over the delivery after it is shipped
- Customs clearance and delays may be unavoidable but there is nothing to worry about
- This is the website to track on Airmail packages: http://intmail.183.com.cn
- You can also use this webpage: http://www.worldlingo.com/en/websites/url_translator.html to translate the web URL Air Mail site to English language, so you can understand when is the departure day.
We will like to emphasize that all orders undergo quality inspection, before we pack them and ship them out. All our Vertu replica phones are guaranteed to be in 100% new condition upon arrival to you.
Order processing.
All orders are normally shipped from our warehouse within 48 to 72 hours of receipt of order. If there is a delay in your order, we will notify you by email. Delivery time will vary according to geographical location. We are not responsible for shipper delay as we have no control when item is shipped out.
Orders placed by Western Union money transfers require no credit card verification and; therefore, can be shipped on the same day.
Back orders.
Although every attempt is made to maintain the inventory of each product we offer, occasionally we may run out of certain models due to overwhelming reponse. If any product is not available for shipment, we will contact you by email with up to date delivery information.
Refunds & returns.
We do not accept return and exchange unless on very special terms.
Refunds if offered will be issued for the 100% total amount of the purchase product only less the transaction fees. We do not offer refunds for any free items received as part of any promotion.
Shipping cost for returns and exchanges will be at the customers expense.
Please make sure you return your merchandise by a traceable method to assure delivery.
All returns merchandise must be in new condition (as we sent) and complete with all original packaging. We will inspect all merchandise returns. Upon approved inspection, full credit will be issued back to your paypal account or payment method within 48 hours of receival. Merchandise returns that are not in the original condition or missing original packaging will either be refused, or subject to a 25% re-stocking fee at our discretion.
